Terms & Conditions

By paying for an e-product, online course or design service from Fifi McGee Ltd, you agree to our Terms & Conditions.

Below is a summary. Please scroll further down to read the terms and conditions in full.

Fifi McGee – Full Terms & Conditions

These Terms and Conditions are the standard terms and conditions that apply to the sale of Services by us, Fifi McGee Ltd, a company registered in England and Wales under number 12698457, whose registered address is Tower Point, Platf9rm Floor 5, 44 North Rd, Brighton BN1 1YR (“we/us/our”).

1.                    Definitions and Interpretation

1.1         In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Consumer” is as defined in the Consumer Rights Act 2015;

              “Contract” means the contract for the purchase and sale of the Services, as explained in clause 3;

              “Customer” means you, the individual placing an Order with us;              

              “Services” means the online courses or design services which are to be supplied by us to you as specified in your Order (and confirmed in our Order Confirmation);

              “Order” means your order for the Services;

              “Order Confirmation” means our acceptance and confirmation of your Order as described in clause 3;

              “Website” means www.fifimcgee.co.uk

1.2         Each reference in these Terms and Conditions to “writing” and “written” includes electronic communications such as email.

2.                    Access to and Use of Our Website

2.1         Access to our Website is free of charge.  It is your responsibility to make any and all arrangements necessary in order to access our Website.

2.2         Access to our Website is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue our Website (or any part of it) at any time and without notice.  We will not be liable to you in any way if our Website (or any part of it) is unavailable at any time and for any period.

2.3         Use of our Website is subject to our Website Terms of Use, which are included on our Website.  Please ensure that you have read them carefully and that you understand them.

3.                    The Contract

3.1         These Terms and Conditions govern the sale of all Services by us and will form the basis of the Contract between you and us.  If you wish to place an Order with us, our Website will guide you through the ordering process. 

3.2         Our Website will give you the opportunity to either checkout as a guest, register or login if already registered.

3.3         Before submitting your Order to us, you will be given the opportunity to review and amend it.  Please ensure that you have checked your Order and that you have read these Terms and Conditions carefully before submitting it, ticking the box to say ‘I have read and understood the terms & conditions’ and making payment.  If you are unsure about any part of these Terms and Conditions, please ask us for clarification.

3.4         No part of our Website constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that we may, at our sole discretion, accept. 

3.5         We then send an Order confirmation to you by email; this is NOT contractual acceptance of our ability to provide this Service, it is an acknowledgement that we have received your offer, and should the Services be available as detailed on our Website. Then you have entered into a legally binding agreement to purchase the Services.

3.6         Once we have received confirmation that the Services are available and payment has been authorised, we will contact you via email to let you know that your order has been processed for your access of the private membership space where applicable. 

3.7         Our acceptance is indicated by us sending you a Order Confirmation by email.  Only once we have sent you a Order Confirmation will there be a legally binding Contract between you and us.  Order Confirmations will be provided in writing and will contain the following information:

3.7.1      Confirmation of the Services ordered with fully itemised pricing including, where appropriate, taxes, delivery (where applicable) and other additional charges;

3.7.2      An Order number to be used in any future correspondence

3.7.3      Our identity and contact details;

3.8         It is your responsibility to provide the correct email address upon placing an order. We cannot take responsibility for the non-delivery of a confirmation or dispatch email should you email address be incorrect.

3.9         If we, for any reason, do not accept or cannot fulfil your Order, If we have taken payment, any such sums will be refunded to you as soon as possible (in any event, within 14 days).

3.10       Once your Order has been accepted as detailed in clause 3.5, it is your responsibility to notify us of any incorrectly entered order details during checkout.

4.                    Description and Specification of Services

4.1         We have made every reasonable effort to ensure that the Services conform to the photographs and descriptions provided in our sales and marketing literature and on our Website.  We cannot, however, guarantee that all photographs and descriptions will be precisely accurate.  Please note in particular, certain colours and layout may look different to the actual colour and layout of the Services, when displayed on your computer, phone or tablet.

4.2         We reserve the right to make any changes in the specification of the Services that may be required to conform to any applicable safety or other legal or regulatory requirements, without notice.

5.           Interior Design Services

5.1         Online Design services are an online decorating consultation service only.  All recommendations are regarded as suggestions to improve the aesthetic of your space and are not intended for construction services.

5.2         We will ensure that our Services are provided with reasonable care and skill and in accordance with best trade practice. Our Services, and any guidance we provide, will be from an interior design perspective only; you must gain specialist advice from architects, building control, structural engineers or other specialist contractors or trades where applicable.

5.3 If you require any additional services after accepting our Proposal, such as detailed drawings for trades, we will provide you with a further Proposal, which must be accepted by you in writing before we will proceed.

5.4 We may provide sketches or impressions before or during the provision of the Services. Any such material is intended for illustrative purposes only and is not intended to provide an exact specification of the works to be provided, nor to guarantee specific results and is not to be used for construction purposes unless specifically issued as such.

5.3 It is your responsibility to check all dimensions and measurements set out in any plans we provide and it is the builder or contractor’s responsibility to report any discrepancies to us prior to any construction or building work starting.

5.4 If we are asked to provide lighting, heating, flooring or other plans, we will produce these as guidance only from a design point of view. It will be the relevant contractor’s responsibility to ensure the work from the plans we have created is safe and practical.

5.5 We will provide our designs and plans digitally and have included for this in our Proposal. If you require printed materials, we will charge for our costs in providing these.

5.6 You are responsible for confirming the accuracy and completeness of any information that is provided.

5.7         Floor plan measurements and details are for illustration purposes only, and as such, the floor plan or any related materials that illustrate the arrangement or placement of recommended items is intended to be used solely as a rough sketch in order to demonstrate the suggested placement or arrangement of recommended items.

5.8         You agree to correspond strictly through online communication using email and the allocated previously arranged consultation calls, unless otherwise agreed in writing.  You agree to pay our hourly rate for unscheduled phone calls, and texts not previously agreed or that go above the hours allocated unless agreed.

5.9         We will not be responsible for the means, methods or procedures of the construction, fabrication, delivery & installation, or safety precautions in connections with the Interior Design Services.

5.10         Some design revisions are included in every package as outlined within your agreement. This does not include a full revision to the whole project, only a reasonable amount of item specifics. Additional revisions beyond those included are available at additional cost to be agreed upon in writing.      

5.11        We cannot be held responsible for arranging repairs, replacement or freight claims for purchases made in conjunction with recommendations for your interior design project and we cannot guarantee the prices or long-term availability of merchandise listed in your product shopping list.

5.12       We shall have the right to document the project notes, boards and photos, which may be used for portfolio, blog, social media, public display and similar publicity purposes.  Your first name and location may be used in connection with the documentation unless specified to the contrary.  Your data will be held in accordance with our Privacy Policy.  All documentation used on our behalf shall be paid by us.  In addition, if you apply the tips and suggestions given and document these changes, we must be given credit as the consultant for the project if your documentation is released to the public.

5.13 We do all we can to work within specified delivery times however we will not be held liable for delays in the schedule due to client delay, subcontractor delay, delay in delivery of furniture or fixings or other factors outside of our control.

 5.14 If you wish to cancel our agreement, you must do so, in writing, within 30 days of the date of the agreement. If any work has been done by us during this period, you agree to pay a proportional amount, to reflect the amount of work conducted by the designer. If full payment has already been made, a partial refund will be given within 30 days, less the proportional charge for work already undertaken.

6.           Online Services

6.1         The paid content either as a course or a digital product appropriate to your purchase will be available to you immediately. You will be required to add the digital products to your customer account. Full instructions will be sent to you directly after your purchase and on your Order Confirmation email.

6.2         Where any updates are made to paid content, it will continue to match our description of it as provided to you before you purchased your subscription to access the paid content.  Please note that this does not prevent us from enhancing the paid content, and so going beyond the original description.

6.3         When you place an order, you will be required to expressly acknowledge that you wish the paid content to be made available to you immediately.  You will also be required to expressly acknowledge that after 30 days of purchase, you will lose your legal right to cancel if you change your mind (the “cooling-off period”).  Please see clause 9 for more information.

6.4         In some limited circumstances, we may need to suspend the provision of paid content (in full or in part) to fix technical problems or to make necessary minor technical changes; to update the paid content to comply with relevant changes in the law or other regulatory requirements; or to make more significant changes to the paid content.  If we need to make more significant changes to the paid content, we will inform you at least 7 days before the changes are due to take effect.  If you do not agree to the changes, you may cancel the Contract as described in clause 9.

6.5         If we need to suspend availability of the paid content for any of the reasons set out in clause 11.4, we will inform you in advance of the suspension and explain why it is necessary (unless we need to suspend availability for urgent or emergency reasons such as a dangerous problem with the paid content, in which case we will inform you as soon as reasonably possible after suspension).  If this occurs, your subscription will be extended by a period equivalent to the length of the suspension (unless the period of suspension is less than 5 days).  If the suspension lasts (or we tell you that it is going to last) for more than 14 days, you may end the Contract.

6.6         We may suspend provision of the paid content if we do not receive payment on time from you.  We will inform you of the non-payment on the due date, however, if you do not make payment within 48 hours of our notice, we may suspend provision of the paid content until we have received all outstanding sums due from you.  If we do suspend provision of the paid content, we will inform you of the suspension.  

7.                    Price and Payment

7.1         The price of the Services will be that shown on our Website at the time of your Order.  Our prices may change at any time but these changes will not affect any Orders that we have already accepted.

7.2         All Services are priced in pounds sterling (£GDP)

7.3         We have made every reasonable effort to ensure that our prices, as shown in our current sales and marketing literature and on our Website are correct.  If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions in our sales and marketing literature or on our Website, we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. 

7.4         If there is an obvious pricing error on our Website, we will be under no obligation to provide the Services  to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the price error is unmistakable and could have reasonably been recognised by you as a mispricing.  Prices will be checked when we process your Order.

7.5         From time to time we may send promotional codes to our customers via email. These promotional codes may be subject to certain conditions of use and/or restrictions (including specific dates between which they may be applied), which will be specified at the time of issue.

7.6         Promotional codes have no monetary value and must not be sold or transferred to anyone else.

7.7         Promotional codes cannot be used in conjunction with any other offer, and are for personal use and not for trade.

7.8         All payments made via the Website will go through a secure payment gateway.  We accept Visa Credit, Visa Debt, and MasterCard. No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to Stripe terms and conditions. A separate contractual relationship is created between you and Stripe or PayPal and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.

7.9         Payment for the Services shall be made by you in advance at the time of Order.

7.10       We do not accept liability if delivery of the Services is delayed because you have provided us with incorrect payment details.

7.11       If it is not possible to obtain payment for the Services using the payment details you have provide, your order will be rejected.

8.                    Faulty, or Incorrect Services

8.1         By law, we must provide Services that are of satisfactory quality, fit for purpose and as described at the time of purchase, in accordance with any pre-contract information we have provided. If the Services you have purchased do not comply and, for example, have faults is the download of such or if you receive incorrect (or incorrectly priced) Services, please contact us as soon as reasonably possible to inform us of the fault, or error and email hello@fifimcgee.com:

8.2         If the Services has faults or errors, you are entitled to request we fix the problem by contacting Technical support at hello@fifimcgee.com.  If we cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund within 6 months of Order. Please note that we will not be liable if we informed you of the fault(s) or other problems with particular paid content before you accessed it and it is that same issue that has now caused the problem (for example, if the paid content in question is an alpha or beta version and we warned you that it may contain faults), or if you purchased the paid content for an unsuitable purpose that is not obvious or made known to us and the problem resulted from your use of the paid content for that purpose.

8.3         Refunds under this clause 6 will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund.

8.4         Any and all refunds issued under this clause 6 will be made using the same payment method that you used when ordering the Services, unless you specifically request that we make a refund using a different method.

9.                    Cancelling the Services if You Change Your Mind

9.1         You have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and we have sent you your Confirmation, i.e. when the Contract between you and us is formed.  You may also cancel for any reason before we send the Confirmation. 

9.2         For Online Courses, your cancellation period will end 30 days after your purchase date. For Interior Design Services, your cancellation period will end 30 days after your signed agreement.

9.3         For Online Courses, a full refund can be given within 30 days after your purchase date. For Interior Design Services, a full refund can be given if no work has been started. If work has begun, you agree to pay the proportional fee to reflect the amount of work conducted by the designer.

9.4         If you wish to exercise your right to cancel under this clause 6, you must inform us of your decision within the 30 day cooling-off period in writing: Email hello@fifimcgee.com. Cancellation by email is effective from the date on which you send us your message.  Please note that the cooling-off period lasts for 30 whole calendar days.  If, for example, you send us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. 

9.5         Refunds under this clause 6 will be issued to you within 14 calendar days from:

9.5.1      the day on which you inform us of your cancellation;

9.6         If you purchase the Services by mistake, please inform us within 48 hours and do not attempt to access any paid content.  We will be able to cancel the subscription and issue a full refund within 30 days from your purchase date. 

9.7         Refunds under this clause 6 will be made using the same payment method that you used when ordering the Services.

10.                  Cancellations by Us

10.1       We may cancel your Order at any time before we make the Services to you, if the Services are no longer in stock and we are unable to re-stock (if, for example, the Services are discontinued); or if an event outside of our control occurs (please see clause 12 for events outside of our control).

10.2       If we cancel your Order and you have already paid for the Services under clause 5, the payment will be refunded to you within 14 days.  If we cancel your Order, the cancellation will be confirmed by us in writing.

10.3 We reserve the right to terminate our services for any reason. Should the termination occur within the first 6 months of Order you may be entitled to a full or partial refund.

10.4 If we suspect copyright theft, sharing of logins, the breach of community rules or the breach of any of these terms and conditions, we reserve the right to terminate the online services without a refund.

11.         Intellectual Property Rights

11.1       All content on the Website including, but not limited to, text, graphics, logos, icons, sound and video clips, data, page layout, underlying code and software is our property.  By using the Website you acknowledge that such content is protected by applicable intellectual property laws.

11.2       When you purchase a subscription Service to access paid content, we will grant you a limited, non-exclusive, non-transferable, non-sub-licensable licence to access and use the relevant paid content for personal, non-commercial purposes.  The licence granted to you does not give you any rights in our paid content (including material that we may licence from third parties).

11.3       You may not download, copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the paid content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).

12.         Our Liability

12.1       We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence or breach of contract.  Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.

12.2       We will not be responsible for any loss or damage should you take our advice or recommendations.

12.3       We may provide inspiration, advice and guidance on our Website from time to time and in our literature available for download from the Website.  Nothing in this information is intended to provide structural or architectural advice.  It is intended for informational purposes only and is not a substitute for professional planning.   In addition, if you have downloaded literature from our Website, please be aware this may no longer be the most current and up to date information.

12.4       Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees or sub-contractors); or for fraud or fraudulent misrepresentation.

12.5       Nothing in these Terms and Conditions seeks to exclude or limit any of your rights as a Consumer.  More information on your rights as a Consumer can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.

13.         Events Outside of Our Control (Force Majeure):  We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to: failure of any sub-contractor, third party service provider, power failure, internet service provider failure, industrial action, civil unrest, infectious diseases, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, epidemic or other natural disaster, or any other event that is beyond our control.

14.                  Communication, Complaints and Feedback

14.1       If you wish to contact us in writing, please use the contact form on our Website or email hello@fifimcgee.com

14.2       We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.  If you wish to complain about any aspect of your dealings with us, please contact us in writing so we can investigate.

15.         How We Use Your Personal Information (Data Protection)

15.1       All personal information that we may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 2018 and General Data Protection Regulations 2016 and your rights under that Act.

15.2       We may use your personal information to provide our Services and services to you, process your payment for the Services, send our newsletter to you; and/or inform you of new Services available from us.  You may request that we stop sending you this information at any time.  We will not pass on your personal information to any third parties without first obtaining your express permission.

15.3       Further information about our use of your personal information is available in our Privacy Policy, which is included on our Website.

16.                  Other Important Terms

16.1       We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if, for example, we sell our business).  If this occurs you will be informed by us in writing.  Your rights under these Terms and Conditions will not be affected and our obligations under these Terms will be transferred to the third party who will remain bound by them.

16.2       You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract) without our express written permission.

16.3       The Contract is between you and us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions. 

16.4       If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms & Conditions and the remainder will be valid and enforceable.

16.5       No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

16.6       These Terms and Conditions and the Contract between you and us will be governed by, and construed in accordance with, the laws of England and Wales and any dispute will fall within the non-exclusive jurisdiction of the courts of England and Wales.